Grop-On Solutions Oy, grop.fi offers its customers a 14 day return policy. The product to be returned must be marketable.
Customer pays the shipping costs for return.
Returns should be notified to the customer service before returning the product, otherwise the refund will result in unnecessary additional costs.
The postal payment for the unpublished packet and the resulting processing costs are deducted from the amount to be refunded.
The ordering products do not have a refund. Products ordered by pre-order or made at customer's request - are subscription products.
An online store may make an exception and allow a refund if the product is of such a nature that it can be resold.
If for some reason you want to return the order product, you must agree with the customer service.
Phone: 040 13 13 311 / +358401313311 (also WhatsApp)
Webstore email: firstname.lastname@example.org
The email regarding the refund should be titled: RETURN.